Building a Customer-centric Culture

Course Overview:

Creating a sustainable positive customer experience requires the proactive commitment and engagement of the entire organization. It entails a change in every team member's behaviors and mindsets that lead to a culture of customer focused.

This online training course aims to provide awareness on how each team member can contribute to a great customer experience and equip them with the skills to do so using Appreciative Inquiry approach. 

Types: Lecture Presentation Interactive Discussions Group Activities Case Studies Real-world Applications Role-playing Simulations

Competencies: Customer-centric Organizational Cutlure

Duration: 7 Hours

Number of Participants: 15